Job Description

Salary: $55,000 - 60,000 per year Requirements:

• Bachelors degree (preferred)
• At least 6 years of information technology experience; 6 years of desktop support experience required
• Knowledge of applying technology to advanced systems support, including PC hardware and peripherals
• Strong communication, instruction-following, customer service, teamwork, analytical, and problem-solving skills
• Ability to assess customer needs and identify suitable solutions

• Gather information from customers to diagnose requests, resolve issues, and provide follow-up through resolution
• Clarify the nature of customer requests and provide advanced assistance
• Troubleshoot Office 365, Windows 10, Novell, Active Directory, computers, mobile devices, printers, software, hardware, network connectivity, and database issues by phone or remote support
• Build, image, deploy, and configure new networked machines across the hospital and affiliated locations
• Support customers and assist with staff training
• Provide information to IT support teams handling escalated issues, notify them of mission-critical problems, and follow escalation procedures
• Help collect and analyze real-time trends
• Orient junior staff and share knowledge with them

• Active Directory
• Hardware
• Support
• Mobile
• Network
• Office 365
• Windows

More:

We support a healthcare provider in Glen Burnie, Maryland, that belongs to one of the states largest hospital systems. This is a full-time, in-person role providing customer service and IT support under general supervision. Compensation is $55,000–$60,000 per year, with 401(k), dental, health, and vision insurance, and paid time off.

last updated 40 week of 2026

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